Terms and Conditions


Prices quoted and paid are for passengers being ready to travel at the booked time.

Additional Charges

All pickups from the airports and cruise ports are allowed 1 hour free from the landing time/docking time. Any further waiting time will be charged at 25p per minute (minimum £2.50). Flight delays are exempt from this charges.

Pickups from home, hotel, offices and other venues are allowed 5 minutes from the actual booked time, thereafter 25p per minute (minimum £2.50) will be added to the fare quoted.

Any additional charges relating to additional waiting time will be informed to the passenger before the journey commences.

Phone Bookings

All phone bookings are taken with great care and detailed attention to ensure accuracy is maintained. Some of the bookings may be recorded for training and verification purposes.

We will not be held liable for any incorrect information provided by third party.

Booking Confirmations

We will send e-mail confirmations to all of our passengers, provided they have included a valid e-mail id with their booking. This will include phone bookings as well as web bookings. It will be the passengers responsibility to check the email confirmation and notify any corrections before the journey date and time.


Payments can be made by the following methods:

1. Cash to the driver secured by a Credit/Debit card except Amex.  (This means we will take your credit/debit card details to secure the booking and to ensure we have a valid booking).

2. Prepay by Credit/Debit Card

For all bookings made by debit card there will be an additional charge of £1.00 and for credit cards there will be an additional charge of £2.50 up £100.00. Any amount exceeding £100.00 a 3% surcharge will be added to the fare.

VAT is chargeable on Account bookings only. If you have made an account booking and require a VAT receipt, please contact us.

Fraud Prevention

To protect our drivers and passengers safety we have implemented a random installation of security cameras in our cars.

Any online credit/ debit card bookings will be subject to verification and passengers may be asked to provide ID with the credit/ debit card.

Vehicle Type

It is the passenger’s responsibility to ensure that they order the correct type of vehicle in order to carry the numbers of passengers and luggage.

Additional Passengers and Luggage

Additional passengers and luggages may be added with the permission of British Airport Transfers control to the car ordered but not exceeding the numbers per vehicle type ordered.

Additional Drop offs and Pick ups

Additional drop offs and pickups will be charged per mile with a minimum fee of £5.00 per diversation.

Booking Cancellations

A booking can be cancelled in advance by giving 12 hours notice.

Missed Flights

If the passenger missed a flight this information must be informed to us immediately so that we will notify the driver not to enter the airport for that pick up. If the journey was pre paid it will be refunded after deducting £6.00 for bank charges. However if the passenger wishes to take a later flight we will provide the service at no extra cost.

Flight Delays

We will monitor the flight delays up to three hours, any flight delays over three hours will not be monitored and the booking will be cancelled and notified to passengers either by email, text or a phone call.

No Show

No show is defiend as follows: If passenger books a private hire car with us and failed to meet the driver on pick up time, this will include home, hotel and other private address.

This will include wrong date wrong time bookings.

If a passenger books a pick up from an airport and fails to meet the driver in the arrival hall.This means that the driver will wait in the arrival hall up to 1 hour 30 mins from flight landing time and if the passenger fails to meet within this time limit or make contact to inform their status at the airport will be considered as a no show.

All bookings made online or over the phone on basis of paying cash to the driver, but secured with a valid credit or debit card will be charged the full amount in the event of a no show.

All bookings pre paid by a credit or debit card will not be refunded in the event of a no show.


The driver will take the route to a destination by considering the following facts: the trafic, time, road closures, diversions.


The company accept no liability for the following: Severe traffic delays, road closures, extreme and poor weather conditions.

Special Fares

Our Prices will be 50% higher on the following dates; 24th, 25th, 26th, 31st December and 1st January. This is due to limited drivers available for work during seasonal periods.


Complaints must be made in writing and sent via email to info@onlineairportcars.com. We will reply to them within 48 hours.